1. Scope of Application

These General Terms and Conditions apply to all bookings and services carried out through the FH Transfer platform.

FH Transfer operates a digital booking, brokerage, and coordination platform for airport transfers, chauffeur services, city and long-distance transfers, and other mobility services.

FH Transfer is not a transportation company and does not personally provide passenger transportation services. The journeys are carried out exclusively by independent, licensed, and autonomous partner companies.

2. Nature of the Service

FH Transfer provides customers with a digital platform through which transportation services can be requested, organized, and brokered.

Our services particularly include:

• Receiving and processing bookings
• Forwarding orders to suitable partner companies
• Digital price calculation and payment processing
• Customer communication and organizational coordination
• Transmission of relevant trip data

The transportation contract is concluded exclusively between the customer and the executing partner company.

FH Transfer assumes no obligation to personally carry out the trip.

3. Booking and Contract Conclusion

Bookings can be made through the following channels:

• Website
• Online booking system
• Email
• WhatsApp (Chat)
• Chatbot system
• Telephone (where available)

A binding contract is only created after written booking confirmation.

The booking confirmation particularly contains:

• Pickup and destination address
• Date and time
• Vehicle category
• Price
• Driver information, if applicable

Special requests such as child seats, meet & greet services, stopovers, special luggage, or pets must be specified during the booking process.

4. Execution of the Journey

The journey is carried out by an independent partner company.

The executing partner company is particularly responsible for:

• Providing the vehicle
• Providing the driver
• Compliance with legal regulations
• Insurance coverage
• Safety and execution of the transportation

FH Transfer is exclusively responsible for the brokerage, organization, and coordination of the booking.

5. Prices and Payment Terms

All displayed prices are final prices including statutory VAT unless otherwise stated.

Price calculation is automated based on:

• Distance
• Vehicle class
• Time
• Number of passengers
• Amount of luggage
• Additional services

Available payment methods may include:

• Credit card
• PayPal
• Apple Pay
• Google Pay
• Online payment
• Bank transfer
• Cash payment to the driver (only where available)

If payment is made directly to the driver, only cash payment is possible.

FH Transfer may accept payments on behalf and for the account of the executing partner company.

6. Cancellation and Changes

Cancellations and changes are only possible in writing via:

• Email
• WhatsApp (Chat)

Telephone cancellations are excluded.

Unless otherwise agreed, the following deadlines apply:

• Free cancellation up to 12 hours before pickup
• Less than 4 hours before pickup: up to 100% of the fare
• No-show: 100% of the fare

Separate conditions may apply for group bookings or special trips.

Changes to the time, address, or vehicle category are subject to availability.

7. Airport Pickup, Waiting Times, and Delays

For airport pickups, the landing is monitored using the provided flight number.

Driver arrival usually takes place approximately 30 minutes after landing.

From this point onward:

• Up to 60 minutes of free waiting time

Afterwards, additional waiting time charges may apply.

For other pickup locations, up to 15 minutes of free waiting time applies.

Customers are requested to communicate delays or issues as quickly as possible.

If customers travel exclusively with hand luggage, this must be communicated in advance.

WAITING TIME

The driver will be waiting for you at the place of departure at the time of transfer specified in the Confirmation. "Included" waiting time for departure on your transfer is 60 minutes if the place of departure is the airport, or 30 minutes for all other departure points. "Free" waiting time is calculated from the time specified in your reservation. In case your flight, train or boat arrives earlier, please wait until the time specified in the reservation. In case your flight is delayed, "free" time is added to the new landing time.

Additional waiting time must be requested by calling the Customer Support Department at the number provided in the Confirmation. It will be provided to you and confirmed by the Customer Support Department if it does not jeopardize the daily schedule of the Carrier. Additional waiting is charged per started hour from the time when the free waiting period expires and according to the following tariffs:

8. Customer Obligations

The customer is responsible for:

• Providing complete and accurate information
• Being reachable via the provided telephone number
• Arriving at the meeting point on time/li>
• Correctly stating the number of passengers and luggage
• Informing about changes or delays

FH Transfer assumes no liability for problems caused by incorrect or incomplete information.

9. Liability

FH Transfer is only liable for intentional or grossly negligent breaches of duty within the scope of its brokerage activities.

FH Transfer is particularly not liable for:

• Delays
• Traffic problems
• Missed flights
• Vehicle breakdowns
• Accidents
• Driver behavior
• Loss of luggage or luggage damage
• Service disruptions caused by the partner company

Responsibility for carrying out the trip lies exclusively with the executing partner company.

Statutory liability claims against the executing transportation company remain unaffected.

10. Conduct in the Vehicle

The following rules apply inside the vehicle

• Seat belt requirement
• No smoking
• No aggressive behavior
• Respectful treatment of the driver and vehicle

Any damages caused or extraordinary soiling may be charged to the customer.

11. Luggage and Personal Belongings

The customer is personally responsible for their luggage and personal belongings.

FH Transfer assumes no liability for lost or damaged items.

Lost property will be forwarded to the customer if found.

12. Data Protection

Personal data is processed in accordance with the GDPR.

Data is processed exclusively for the execution and organization of the booking and is only shared with involved partner companies.

Further information can be found in the privacy policy on the website.

13. Force Majeure

FH Transfer and the executing partner company are not liable for delays or service failures due to force majeure.

This particularly includes:

• Extreme weather conditions
• Natural disasters
• Strikes
• Official measures
• Accidents
• Unforeseeable traffic events

14. Jurisdiction and Applicable Law

The law of the Federal Republic of Germany applies.

Where legally permissible, the place of jurisdiction is the registered office of FH Transfer.

Should individual provisions of these Terms and Conditions become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

15. Contact

FH Transfer – Digital Booking and Brokerage Platform

Email: info@fh-transfer.de

Website: www.fh-transfer.de

WhatsApp: +49 174 879 0930