Frequently Asked Questions - FAQs

FH Transfer is a digital intermediary platform for airport transfers and transportation services.

Through our platform, we organize and coordinate reliable, comfortable, and punctual rides and connect them with carefully selected, licensed partner companies in the respective region.

FH Transfer provides a wide range of options: from affordable standard rides such as Airport Taxi and Economy to Business and Premium (VIP). In addition, we also arrange seated or stretcher medical transport, luggage services, as well as pet transfers – all to and from airports across Germany.

FH Transfer arranges transportation services nationwide and across Europe. Whether airport transfers, taxi services, business trips, city and long-distance transfers, or shuttle services for events and trade fairs – FH Transfer organizes your journey. Customized solutions, such as sightseeing tours or corporate travel, are also professionally carried out by our regional partner companies.

Yes. Our services are available 24 hours a day, 7 days a week, including weekends and public holidays.

FH Transfer arranges a wide range of transportation services: we organize airport transfers, business and private rides, as well as city and long-distance journeys. We also provide event and shuttle services, group travel using multiple 8-seater vehicles, as well as specialized solutions such as medical transport or pet transfers – all in cooperation with our licensed partner companies.

The Airport Taxi class is a regular taxi service arranged through us. You receive a clean vehicle and a friendly driver. Even outside the standard mandatory service areas, we offer transparent fixed prices to ensure you a reliable and hassle-free airport transfer.

The Economy class is our most affordable vehicle category and is ideal for simple, budget-conscious trips.

It is generally suitable for:

up to 2 passengers
with approximately 2 suitcases and 2 pieces of hand luggage

Depending on availability, a suitable vehicle from our partner network will be assigned.

The Business class offers a higher standard of comfort and is particularly suited for business travelers and discerning customers.

In this category, we use high-quality vehicles such as sedans (E-Class or similar), station wagons, or vans (e.g., V-Class), depending on needs and availability.

Typical services in the Business class:

clean, well-maintained vehicle
professional and friendly driver
reliable communication (driver reachable)
meet & greet with name sign at the airport
small amenities such as water

We ensure that the service exceeds the usual standard and provides a pleasant, professional travel experience

The Premium (VIP) class represents the highest level of comfort, maximum privacy, and an especially exclusive transportation service.

In this category, high-end vehicles are used (e.g., S-Class or comparable), making it ideal for business travel, special occasions, or demanding clients.

Typical services in the Premium class:

high-quality, representative vehicle
discreet and professional driver
meet & greet with name sign
personalized assistance during the ride
additional amenities such as water and a quiet, comfortable atmosphere

This class is designed for customers who place particular value on quality, comfort, and a first-class travel experience.

When booking, you can choose your preferred vehicle class (e.g., Economy, Business, or Premium).

Within these classes, different vehicle types are available depending on the region and availability. Therefore, a specific vehicle model cannot be guaranteed.

However, we make every effort to accommodate your preferences and provide an equivalent vehicle within the selected category.

We arrange airport transfers throughout Germany – including all major airports such as Frankfurt (FRA), Munich, Berlin, Hamburg, Düsseldorf, and others.

Through our partner network, we also arrange rides to and from airports across Europe.

Our main focus is the Frankfurt/Rhine-Main region, while at the same time we operate flexibly across Germany.

Yes. We arrange city and long-distance transfers within Germany as well as to many destinations across Europe.

This also includes rides between major cities and important airports such as Frankfurt (FRA), Munich, Berlin, and Düsseldorf.

All services are carried out by suitable, licensed partner companies from our network.

Yes. We also arrange cross-border journeys within Europe.

Through our partner network, transfers to many international destinations can be arranged – depending on the route and availability.

For individual or longer routes, you can submit your request directly via our booking system or contact us.

Yes. We arrange comfortable door-to-door transfers to various destinations, including:

hotels
trade fairs (e.g. Messe Frankfurt)
conference centers
events and venues

Whether for business or private travel – we ensure a reliable and well-coordinated journey.

Yes. Pick-up takes place directly from the address you provide – whether it is your home, office, or hotel.

The only requirement is that the location is accessible for the vehicle.

Our main focus is the Frankfurt/Rhine-Main region.

At the same time, we arrange rides across Germany and to many destinations throughout Europe through our partner network.

Yes. In cooperation with our partner companies, we also organize individual rides and tours.

These include, for example:

city sightseeing tours
regional excursions
custom routes according to your preferences

Planning is flexible based on your requirements and is carried out through our partner network.

Yes. You can easily include both the outbound and return journey in a single booking.

Alternatively, it is also possible to book both trips separately, depending on what is more convenient for you.

Yes. We organize shuttle and group transport for:

trade fairs
conferences
corporate events
other events

If needed, we also coordinate multiple vehicles at the same time through our partner network.

Yes. We also arrange comfortable long-distance trips within Germany as well as to destinations across Europe.

Our Business and Premium classes are particularly suitable for business travel, as they offer a high level of comfort and reliable execution.

All rides are carried out by experienced, licensed partner companies.

You can easily book your ride in several ways:

via our website and online booking system
via WhatsApp
via our AI-powered chatbot
by phone or email

Booking is quick, simple, and available 24/7.

Yes. After your booking, you will receive a confirmation email with all important trip details.

Upon request, we can also send the confirmation via WhatsApp.

We recommend booking your ride as early as possible, especially for:

early or late pick-up times
longer journeys
peak travel times, holidays, or events

Short-term bookings are also possible depending on availability.

Yes. Short-term bookings are possible, provided that a suitable partner company is available.

Through our system, requests can also be processed and arranged at short notice.

No. You can also book your ride without registering.

However, a customer account is recommended as it offers additional benefits:

faster bookings for future trips
better overview of your bookings
easy management of your details
access to invoice creation and overview

Yes. You can easily book rides for other people, such as guests, clients, or colleagues.

Please make sure to provide the correct contact details of the passenger during booking so that the pick-up can be carried out smoothly.

You can easily provide your flight number and flight details:

in the FH Transfer booking system
via our AI-powered chatbot
or via WhatsApp

This allows your arrival to be monitored and the pick-up to be automatically adjusted – for example in case of delays or earlier landing.

Yes. You can easily request child seats:

in the FH Transfer booking system
via our AI-powered chatbot
or via WhatsApp

Please indicate the number and type of child seats required so that a suitable vehicle can be arranged.

Yes. Once you enter your pick-up and destination addresses and click “Calculate price,” all available vehicle classes with the corresponding prices will be displayed.

Alternatively, you can also view and select the vehicle classes via our AI-powered Chabot.

Yes. In the booking system, you will find a comment field where you can enter your requests or notes.

This information will be passed on to the executing partner company so that your requirements can be taken into account as best as possible.

Yes. In many cases, payment directly to the driver is possible.

Please note: only cash payment is accepted when paying the driver.

Whether this option is available will be shown to you during the booking process.

Yes. You will receive an invoice with all relevant details.

For rides booked and paid online, the invoice is generated automatically and sent directly to the provided email address.
For cash payments to the driver, you will usually receive the invoice within 12 hours as a PDF – via email or, upon request, via WhatsApp.

If you use a customer account, you can view and download your invoices online at any time.

Yes. For business clients and regular trips, we offer customized solutions and conditions.

These may include:

regular transfers
employee and business trips
consolidated billing
individual pricing agreements

Please contact us for a personalized offer.

Yes. For regular customers, larger groups, or frequent bookings, individual prices and special conditions can be arranged.

Please contact us so we can prepare a suitable offer for you.

Yes. You will receive a price within seconds via our system.

Simply enter your pick-up and destination addresses and click “Calculate price.” Alternatively, you can also request a quote via our AI-powered Chabot.

If you additionally specify the number of passengers and pieces of luggage, you will receive an even more accurate recommendation for the suitable vehicle class.

Our prices are automatically calculated by our system.

The following factors are taken into account, among others:

pick-up and destination address
distance and travel time
vehicle class
number of passengers and luggage

After entering your details, you will receive an immediate transparent fixed price – with no hidden costs.

In most cases, we work with transparent fixed prices that are shown to you before booking.

However, if you choose the “Airport Taxi” category, the ride within the legally defined mandatory service area may be charged according to the taximeter.

Outside this mandatory area, as well as for all other vehicle classes (Economy, Business, Premium), fixed prices generally apply.

No. Our prices are transparent and are fully displayed to you before booking.

Any additional services (e.g., special requests or specific requirements) are clearly stated in advance, so no hidden costs arise.

Prices are displayed transparently in the booking system.

Depending on the booking, VAT is shown accordingly and is usually included in the total price. You will find the exact details in your booking confirmation or on the invoice.

You can choose from different payment options depending on your booking.

Available methods include:

credit card / debit card
PayPal
Google Pay
Apple Pay
additional online payment methods (shown in the booking system)

Alternatively, if available, you may also pay directly to the driver. Please note that cash payment is the only option when paying the driver.

You decide during the booking process whether you want to pay online in advance or on-site to the driver.

Usually, the driver will meet you in the arrival hall with a name sign or at a pre agreed meeting point near the terminal exit.

Normally, you will receive all important information before pick-up, such as:

driver contact details
vehicle type and, if applicable, vehicle color

You can contact the driver directly to arrange the meeting point.

If this is not possible, you can reach us at any time:

via WhatsApp (chat)
via email
or via our hotline (during stated hours)

We are available 24/7 and will assist you immediately.

Yes. You can specify your preferred meeting point when booking, for example:

terminal exit
information desk
hotel reception
or any individual meeting point

Alternatively, the meeting point can also be coordinated directly with the driver.

In most cases, you do not need to plan any additional time.

The pick-up is organized automatically:

The driver is usually on site about 30 minutes after landing
After that, you have up to 60 minutes of free waiting time

This time is usually sufficient for:

passport control
baggage claim
walking to the meeting point

Note: If you are traveling with hand luggage only, please inform us in advance. In this case, the pick-up can be arranged earlier.

In general, there are two pick-up options:

The driver will contact you shortly after your arrival via the provided phone number and agree on a meeting point with you.
Alternatively, a fixed meeting point can be arranged in advance.

We also offer a Meet & Greet option. In this case, the driver will wait for you in the arrivals hall with a name sign and accompany you to the vehicle. This service is usually chargeable, but may already be included in certain vehicle categories.

The exact details can be found in your booking confirmation.

With the Meet & Greet service, your driver will welcome you directly in the arrivals hall with a name sign and personally accompany you to the vehicle.

This service offers a particularly comfortable and stress-free pick-up – ideal if you want to find your driver quickly and easily.

The Meet & Greet service is usually chargeable, but may already be included in certain vehicle classes.

Please refer to your booking confirmation for the exact details.

Yes. If you provide your flight number during booking, your flight will be monitored automatically.

Delays or earlier arrivals are taken into account so that the pick-up can be adjusted accordingly.

If you have provided your flight number, your arrival will be monitored automatically.

In case of delays, the pick-up time will be adjusted accordingly so that your driver is there at the right time.

If your arrival changes significantly, we recommend that you also inform us briefly.

After your landing, the pick-up is scheduled so that the driver typically arrives at the airport around 30 minutes after landing.

From that time, a free waiting period of up to 60 minutes is included, giving you enough time for:

passport control
baggage claim
walking to the meeting point

In most cases, this time is sufficient. However, if there are longer delays (e.g. baggage issues), additional waiting time may be charged.

In such cases, please inform us briefly or coordinate the pick-up directly with the driver.

After your landing, your pick-up is automatically organized:

Your driver will usually arrive at the airport about 30 minutes after landing.
You will then have up to 60 minutes of free waiting time.
The driver will contact you via the provided phone number to agree on the meeting point.

Important note: If you are traveling with hand luggage only, please indicate this in advance during booking (e.g. in the comment field or via chat/WhatsApp). In this case, the driver can arrive earlier and will usually contact you within about 10 minutes after landing.

Alternatively, a fixed meeting point can be arranged in advance or a Meet & Greet service can be booked.

In case of delays, please inform us briefly or contact the driver directly so that the pick-up can be adjusted accordingly.

Yes. All vehicles used are non-smoking vehicles.

We place great importance on cleanliness and a pleasant travel experience for all passengers.

All vehicles are generally equipped with air conditioning.

Wi-Fi may be available depending on the vehicle and partner company. If Wi-Fi is important to you, please indicate this during booking.

Yes. Transporting pets is possible in many cases.

Please inform us during booking (e.g. in the comment field, via WhatsApp, or chat) so that a suitable vehicle can be arranged.

We recommend transporting pets safely (e.g. in a pet carrier).

Please inform us as soon as possible if your flight is cancelled.

Depending on the timing and the applicable cancellation policy, we can:

adjust your booking (e.g. to a new flight)
or process a cancellation

We will support you in this case as best as possible and find a suitable solution together.

No problem. In most cases, sufficient waiting time is already included.

Please inform us or the driver briefly if your pick-up is delayed (e.g. due to baggage claim or passport control).

This allows us to adjust the pick-up accordingly and ensure a smooth process.

Depending on the selected vehicle class, different vehicle types are available, for example:

sedans
station wagons (estate cars)
vans (7- and 8-seaters)
premium vehicles

The exact vehicle allocation is made through our partner network and depends on availability, the number of passengers, and luggage.

The exact assignment is made by the partner company.

You can easily select the appropriate vehicle during the booking process.
After entering your pickup and destination addresses, all available vehicle classes along with their prices will be displayed.
You can base your choice on:
Number of passengers
Amount of luggage
Desired level of comfort
Alternatively, you can also get a recommendation for the suitable vehicle class through our chatbot (AI-powered).

The luggage capacity depends on the selected vehicle class.

Please specify the number of your luggage items during booking so that a suitable vehicle can be arranged.

As a guideline:

Economy: approx. 2 people with 2 suitcases + hand luggage
Van (up to 8 people): suitable for larger groups with more luggage
For very large amounts of luggage or bigger groups, multiple vehicles may be used

Yes, transporting special luggage is possible in many cases.

Please specify exactly what type of luggage it is during booking (e.g. skis, musical instruments, strollers) so that a suitable vehicle can be arranged.

In most cases, a larger vehicle (e.g. van/jumbo) is sufficient. For special requirements, please contact us in advance so we can organize the best solution for you.

Yes, bicycles and sports equipment can be transported in many cases.

Please indicate this during booking so that a suitable vehicle can be arranged.

In most cases, a larger vehicle (e.g. van/jumbo) is sufficient. For special requirements, we recommend contacting us in advance.

The vehicles used are cleaned and maintained regularly.

Our partner companies ensure cleanliness, hygiene, and a pleasant interior so that you can enjoy a comfortable and safe journey.

In many cases, we can take requests for a specific driver into account, especially for regular bookings.

However, availability depends on the respective partner company and cannot be guaranteed.

Yes. Our Business and Premium classes are ideal for business trips and high-end travel.

They offer:

high comfort
well-maintained, high-quality vehicles
professional and discreet drivers

All services are carried out by experienced, licensed partner companies.

Yes. In cooperation with our partner companies, we can arrange suitable vehicles for passengers with reduced mobility.

Depending on your needs, this may include:

wheelchair-accessible transport
assisted boarding and disembarking
trips with special requirements (e.g. stretcher transport)

Please specify your requirements during booking (e.g. in the comment field, via WhatsApp, or chat) so that we can arrange the appropriate solution.

All rides are carried out by experienced, licensed drivers from our partner companies

All drivers hold the required permits for passenger transport and ensure a safe and professional journey.

Many drivers speak English and in some cases additional languages.

If you require a specific language, please indicate this during booking. We will try to accommodate your request whenever possible

Yes. All drivers hold the required permits for passenger transport and are properly licensed.

Our partner companies place great importance on experience, reliability, and a professional approach when dealing with passengers.

The safety of our passengers is our top priority.

We work exclusively with verified and licensed partner companies that adhere to the following standards:

regular maintenance and servicing of vehicles
experienced and licensed drivers
compliance with all legal regulations for passenger transport

In addition, our digital coordination ensures a reliable and smooth journey.

Yes. All vehicles used are insured in accordance with the legal regulations for passenger transport.

The rides are carried out by licensed partner companies, which are responsible for proper insurance coverage and safe operation.

Yes. We provide tailored solutions for corporate and business clients.

These include, among others:

regular transfers
employee and business trips
shuttle services for events
consolidated billing and individual agreements
crew and airport transfers (e.g. for airline staff, pilots, and airport employees)

Please contact us so we can prepare a suitable offer for your company.

Yes. Regular or recurring rides are easily possible, for example for business trips or fixed appointments.

We recommend creating a customer account. This allows you to:

easily manage your bookings
view past trips
download or print invoices as PDF

In general, such bookings are also possible without a customer account.

Yes. We organize group transfers for both small and larger groups.

Depending on the group size, we provide:

vehicles for up to 8 passengers
or multiple vehicles at the same time

These are centrally coordinated so that even larger groups can travel together comfortably and reliably.

Yes. We organize shuttle services for:

trade fairs
conferences
corporate events
all types of events

Depending on requirements, we coordinate multiple vehicles simultaneously through our partner network to ensure a smooth process for all participants.

Yes. For business clients and regular bookings, we can provide a dedicated contact person upon request.

This gives you direct support for:

bookings
changes
individual requirements
billing and organization

Yes. For business clients and regular bookings, we offer consolidated invoices.

This allows multiple rides to be summarized clearly and billed centrally.

Billing is carried out based on an individual agreement with your company.

Yes. For events, corporate clients, or special occasions, individual solutions are possible, such as:

name signs
company signage
event information signs

Please contact us in advance so we can plan the appropriate setup.

Yes. We can coordinate multiple arrivals and pick-ups simultaneously – even with different flight times.

We organize the appropriate vehicles through our partner network and centrally coordinate all processes.

Upon request, the pick-up can also be accompanied by hostesses who welcome and coordinate guests on site. This service is chargeable and must be planned in advance.

This ensures a smooth process, even for larger groups or complex arrival situations.

Yes. We cooperate with travel agencies, event agencies, and other business partners.

We offer flexible and tailored solutions, for example for:

group travel
events and functions
corporate and VIP transfers

Depending on requirements, we can also take over the complete organization and coordination of the rides.

Cancellations are generally possible.

In most cases, bookings can be cancelled free of charge up to a certain time before pick-up.

Cancellation is only possible via email or WhatsApp.

Please contact us for this:

via email
or via WhatsApp (chat)

Cancellation by phone is not possible.

Please include your booking number in your request so we can process your cancellation quickly.

Yes. In case of short-notice cancellations or no-shows, fees may apply.

The exact rules depend on the timing of the cancellation and the conditions of your booking. You can find these in your booking confirmation.

es. Changes to the pick-up time or address are generally possible, provided they are made in time and availability allows it.

Please note the applicable modification and cancellation conditions.

For any changes, please contact us in good time via email or WhatsApp (chat).

If you have provided your flight number, your flight will be monitored automatically.

In case of delays or changes to the arrival time, the pick-up will be adjusted accordingly.

If your flight changes significantly (e.g. a new flight number or a different date), please inform us additionally so we can update your booking accordingly.

Refunds are generally issued to the original payment method used for the booking.

The processing time may vary depending on the payment provider.

Please note that refunds are carried out in accordance with the applicable cancellation policy.

In rare cases, a ride may not be carried out as planned (e.g. for operational or technical reasons).

In such cases, we will inform you as early as possible and try to arrange a suitable alternative.

If no alternative solution is possible, a refund will be issued in accordance with the applicable terms and conditions.

Yes. Changing the vehicle class is generally possible, provided the requested category is available.

Please note that the price may be adjusted accordingly.

For any changes, please contact us in good time via email or WhatsApp (chat).

Yes. Additional services can be added after booking, provided they are available.

These may include, for example:

child seats
special luggage
specific requirements

Please contact us in good time via email or WhatsApp (chat) so we can take your requests into account.

If the passenger does not show up at the agreed time and no timely notification is given, the booking is considered a “no-show.”

In this case, the full cost of the ride may be charged.

We recommend informing us in advance in case of delays or issues to avoid additional charges.

Yes. Bringing pets is possible in many cases.

Please inform us in advance during booking so that a suitable vehicle can be arranged.

We recommend transporting pets safely (e.g. in a pet carrier).

Depending on availability, drivers with different language skills can be assigned.

Please indicate your preferred language during booking.

We will do our best to accommodate your request.

Small snacks and drinks are generally allowed.

Please keep the vehicle clean and tidy.

Yes. You can inform the driver of your preferences at any time.

The driver will consider them whenever possible.

No. Smoking and vaping are not permitted in any vehicle.

You can plan and book your ride easily via our website.

Enter addresses, calculate price, and select a vehicle.

Booking is available 24/7.

Yes. You can book and pay online using various methods like card, PayPal, or mobile payments.

Yes. We use AI-powered systems and chatbots for fast communication and booking.

Customer support is available 24/7 via email, WhatsApp, and website chat.

You can share feedback via email, WhatsApp, or our website.

We also welcome reviews on Google and other platforms.

Frequently Asked Questions about Airport Transfers

1. General Information

2. Service Areas & Destinations

3. Booking & Reservations

4. Prices & Payment

5. Pickup, Waiting & Delays

6. Vehicles & Luggage

7. Drivers & Safety

8. Corporate & Group Travel

9. Changes, Cancellations & Refunds

10. Website, Tech & Customer Support

Frequently Asked Questions about Airport Transfers

1. General Information

1. What is FH Transfer?

2. Which vehicle and service classes does FH Transfer offer?

3. What areas does FH Transfer operate in?

4. Are FH Transfer services available 24/7?

5. What services does FH Transfer provide?

6. What is Airport Taxi class?

7. What is Economy Class?

8. What is Business Class?

9. What is Premium (VIP) Class?

10. Can I choose a specific vehicle type?

2. Service Areas & Destinations

1. Which airports do you serve?

2. Do you offer transfers between cities (e.g. Frankfurt to Munich)?

3. Can I book an international transfer?

4. Do you provide transfers to hotels, trade fairs and event venues?

5. Can you pick me up from a private address or office?

6. Do you operate only in the Frankfurt/Rhein Main region?

7. Do you offer sightseeing or tour services?

8. Can I book a round trip in one reservation?

9. Do you offer shuttle services for trade fairs and conferences?

10. Is FH Transfer suitable for longer business trips?

3. Booking & Reservations

1. How can I book a transfer?

2. Will I receive a booking confirmation?

3. How far in advance should I book?

4. Can I book a transfer at short notice?

5. Do I need to create an account to book?

6. Can I book for another person (e.g. a guest or colleague)?

7. How do I provide my flight number and flight details?

8. Can I request child seats when booking?

9. Can I choose the vehicle class when booking?

10. Can I add special requests or notes?

4. Prices & Payment

1. Can I pay directly to the driver?

2. Will I receive an invoice for my ride?

3. Do you offer special conditions for business customers?

4. Do you offer discounts for regular customers or groups?

5. Do you provide price quotes before booking?

6. How are your prices calculated?

7. Are your prices fixed or metered?

8. Are there any hidden fees or surcharges?

9. Is VAT included in the price?

10. When and how do I pay for my transfer?

5. Pickup, Waiting & Delays

1. Where will my driver meet me at the airport?

2. What should I do if I can’t find my driver?

3. Can I arrange a specific meeting point at the airport?

4. How much time should I allow between landing and pick-up?

5. Where do I meet my driver at the airport?

6. How does the Meet & Greet service work?

7. Is my flight monitored?

8. What happens if my flight is delayed?

9. How long does the driver wait at the airport?

10. How does the pick-up after landing work?

6. Vehicles & Luggage

1. Are the vehicles non-smoking?

2. Do the vehicles have air conditioning and Wi-Fi?

3. Are pets allowed in the vehicle?

4.What happens if my flight is cancelled?

5. What if I am delayed (e.g. due to baggage or control checks)?

6. Which vehicle types are available?

7. How do I choose the right vehicle?

8. How much luggage can I take?

9. Can you transport special luggage (e.g. skis, instruments)?

10. Can bicycles or sports equipment be transported?

7. Drivers & Safety

1. What hygiene and cleanliness standards apply?

2. Can I request a specific driver?

3. Are the vehicles suitable for business or VIP travel?

4. Are the vehicles suitable for passengers with reduced mobility?

5. Who are the drivers?

6. Do the drivers speak English or other languages?

7. Are the drivers trained and licensed?

8. How is passenger safety ensured?

9. Are the vehicles insured?

8. Corporate & Group Travel

1. Do you offer services for business customers?

2. Can I book regular or recurring rides?