Partner Terms & Conditions

1. Contractual Parties

These Partner Terms and Conditions govern the cooperation between:

FH Transfer (hereinafter referred to as “FH Transfer”, “Platform”, “we”, or “us”)

and

the registered driver, transportation company, or mobility service provider (hereinafter referred to as “Partner” or “you”).

By registering and using the platform, the Partner agrees to these terms and conditions.

2. Nature of Cooperation

FH Transfer operates a digital booking, intermediary, and coordination platform for airport transfers, chauffeur services, intercity transportation, and additional mobility services.

FH Transfer:

• does not own vehicles
• does not employ drivers
• does not directly provide transportation services

The Partner acts independently and at their own responsibility.

Nothing in this agreement creates:

• an employment relationship
• a partnership
• a franchise relationship
• agency authority
• or joint venture

between FH Transfer and the Partner.

3. Registration and Requirements

The Partner agrees to provide complete, accurate, and up-to-date information.

Required documents may include:

• valid transportation licenses
• driving licenses
• vehicle registration documents
• insurance certificates
• company registration documents
• permits and operating authorizations

FH Transfer reserves the right to request additional documentation at any time.

Incomplete, invalid, or expired documents may result in suspension or rejection from the platform.

4. Partner Obligations

The Partner agrees to:

• use only legally compliant vehicles
• maintain vehicles in clean, safe, and roadworthy condition
• use only qualified and licensed drivers
• treat customers professionally and respectfully
• arrive punctually
• regularly monitor booking information and notifications
• remain reachable during active bookings
• immediately report delays or operational issues

The Partner must maintain an internet-enabled mobile device for communication with the platform.

5. Execution of Transportation Services

By accepting a booking, the Partner commits to completing the transportation service professionally and reliably.

The Partner is solely responsible for:

• passenger pickup and transportation
• vehicle availability
• legal compliance
• insurance coverage
• driver coordination
• passenger safety

Subcontracting is prohibited unless prior written approval is granted by FH Transfer.

6. Airport Pickups and Waiting Times

For airport pickups, the following minimum standards generally apply:

• driver arrival approximately 30 minutes after landing
• up to 60 minutes free waiting time
• regular flight monitoring

The Partner must actively contact the customer and professionally coordinate the pickup location.

For regular pickups, up to 15 minutes free waiting time applies unless otherwise agreed.

7. Booking Acceptance and Response Times

The Partner agrees to:

• respond to booking requests promptly
• complete confirmed rides reliably
• immediately report issues or changes

Repeated late responses, short-notice cancellations, or no-shows may result in:

• reduced platform visibility
• lower booking priority
• temporary suspension
• permanent removal from the platform

8. Pricing, Commission, and Payouts

Pricing towards customers is generally determined by FH Transfer.

FH Transfer reserves the right to:

• • set prices
• • adjust prices
• • offer promotional or discounted rates

FH Transfer receives a commission for mediated rides.

Commission structures may vary depending on agreement.

Payouts may be processed:

• weekly
• bi-weekly
• or monthly

FH Transfer may withhold payouts in cases involving:

• unresolved complaints
• suspected policy violations
• fraud investigations
• incomplete documentation

The Partner is solely responsible for:

• taxes
• invoicing
• accounting obligations
• statutory contributions

9. Customer Protection and Non-Circumvention

The Partner expressly agrees:

• not to directly approach FH Transfer customers outside the platform
• not to arrange future rides privately outside the platform
• not to distribute personal business cards, advertisements, or direct contact details to bypass the platform
• not to use customer information for personal marketing purposes

Any attempt to bypass the platform constitutes a serious breach of contract.

In such cases, FH Transfer reserves the right to:

• immediately suspend the Partner account
• terminate the cooperation
• claim damages where applicable

10. Quality Standards and Ratings

FH Transfer may regularly monitor:

• customer ratings
• punctuality
• complaint frequency
• communication quality
• vehicle condition

The Partner acknowledges that:

• ratings may affect visibility and booking priority
• quality audits may be conducted
• mystery bookings or inspections may occur

Repeated quality issues may result in suspension or termination.

11. Data Protection and Confidentiality

Customer information may only be used for fulfilling the respective booking.

The Partner is prohibited from:

• storing customer data unnecessarily
• sharing customer data
• using customer data for marketing
• using customer data outside the booking purpose

The Partner agrees to fully comply with GDPR and all applicable privacy laws.

12. Liability and Indemnification

The Partner bears full responsibility for:

• vehicles
• drivers
• insurance coverage
• transportation services
• compliance with applicable laws

The Partner agrees to indemnify and hold FH Transfer harmless from any third-party claims arising from the transportation service.

FH Transfer is liable only for intentional misconduct or gross negligence directly related to its platform activities.

13. Insurance Requirements

The Partner must maintain valid insurance coverage at all times for:

• vehicles
• passengers
• commercial transportation activities
• liability protection

Proof of insurance must be provided upon request.

14. Platform Usage

FH Transfer reserves the right to:

• modify platform functions
• adjust partner profiles
• prioritize bookings
• limit or suspend accounts
• implement technical or operational changes

Partners are not guaranteed any minimum number of bookings.

15. Duration and Termination

The cooperation is established for an indefinite period.

FH Transfer may suspend or terminate Partner accounts at any time, especially in cases involving:

• violations of these terms
• customer complaints
• quality issues
• legal violations
• missing documents
• platform circumvention
• unprofessional conduct

The Partner may terminate cooperation at any time in written form.

16. Force Majeure

FH Transfer shall not be liable for delays or service failures caused by force majeure events.

This includes, in particular:

• severe weather conditions
• strikes
• accidents
• governmental restrictions
• technical failures
• unforeseen traffic situations

17. Amendments

FH Transfer reserves the right to update or modify these terms at any time.

Changes may be communicated via:

• email
• platform notifications
• system messages

Continued use of the platform constitutes acceptance of the updated terms.

18. Governing Law and Jurisdiction

These terms are governed by the laws of the Federal Republic of Germany.

Where legally permissible, the place of jurisdiction shall be the registered business location of FH Transfer.

If any provision of these terms becomes invalid, the remaining provisions shall remain unaffected.

19. Contact Information

FH Transfer – Digital Booking & Coordination Platform

Email: info@fh-transfer.de

Website: www.fh-transfer.de

WhatsApp: +49 174 879 0930